1. Introduction

NuVida Skin ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (nuvidaskin.com) and make purchases from us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or purchase our products. By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Billing Information: Billing address, payment method details (processed securely through third-party payment processors)
• Shipping Information: Shipping address and delivery preferences
• Communication: Messages, inquiries, feedback, and customer service communications
• Survey Responses: Participation in surveys, contests, or promotional activities

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type, operating system, device type, and unique device identifiers
• Browsing Data: Pages visited, time spent on pages, links clicked, and referring/exit pages
• Cookies and Tracking: We use cookies, web beacons, and similar tracking technologies to enhance your experience
• Location Data: Approximate geographic location based on IP address (not precise GPS data)

Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors and financial institutions
• Shipping and logistics partners
• Marketing and analytics platforms
• Social media platforms (if you connect your account)

3. How We Use Your Information

We use the information we collect for various purposes:

• Order Processing: To process, fulfill, and deliver your orders
• Payment Processing: To process payments and prevent fraud
• Customer Service: To respond to inquiries, provide support, and resolve issues
• Marketing Communications: To send promotional emails, newsletters, and updates (with your consent)
• Website Improvement: To analyze user behavior, improve website functionality, and optimize user experience
• Legal Compliance: To comply with legal obligations, enforce agreements, and protect our rights
• Personalization: To personalize content, product recommendations, and advertisements
• Analytics: To understand traffic patterns, user demographics, and engagement metrics
• Security: To detect, prevent, and address fraud, security, and technical issues

4. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small data files stored on your device that allow us to recognize you and remember your preferences. We use cookies to enhance your browsing experience, remember login information, and track website analytics.

Types of Cookies We Use

Managing Cookies

Most web browsers allow you to control cookies through settings. You can delete cookies or disable them entirely, but this may limit website functionality. For more information, visit allaboutcookies.org.

5. Third-Party Services and Integrations

We use third-party services to support our business operations. These services may have access to your information:

Payment Processing

We use Shopify and third-party payment processors to handle transactions. Your payment information is encrypted and processed securely. We do not store full credit card details on our servers.

Analytics

We use Google Analytics and similar tools to analyze website traffic and user behavior. These services collect anonymized data about your browsing activity.

Email Marketing

We may use email marketing platforms to send newsletters and promotional communications. You can unsubscribe at any time by clicking the "unsubscribe" link in emails.

Social Media

If you connect your social media account to our website, we may collect information from your profile to enhance your experience.

Advertising Partners

We work with advertising partners (Meta, Google, etc.) to display targeted ads. These partners may use cookies and tracking pixels to measure ad performance and reach.

6. How We Share Your Information

We do not sell your personal information. However, we may share information in the following circumstances:

• Service Providers: With vendors, contractors, and service providers who assist in our operations (payment processors, shipping partners, customer service platforms)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets
• Consent: With your explicit permission or at your direction
• Fraud Prevention: To detect, prevent, or address fraud, security, or technical issues

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure password storage and authentication
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Firewalls and intrusion detection systems

While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

You may request deletion of your information at any time by contacting us. We will comply with your request unless we have a legal obligation to retain the data.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal obligations)
• Right to Opt-Out: Opt out of marketing communications and data processing for marketing purposes
• Right to Portability: Request your data in a portable format
• Right to Object: Object to certain types of data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

10. Children's Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete that information immediately.

If you believe we have collected information from a child under 13, please contact us immediately.

11. California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the CCPA:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information collected from you
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please submit a request to privacy@nuvidaskin.com.

12. GDPR and European Privacy Rights

If you are located in the European Union or United Kingdom, your data is protected under the General Data Protection Regulation (GDPR). You have the rights outlined in Section 9 above, plus:

• Right to lodge a complaint with your local data protection authority
• Right to withdraw consent at any time
• Right to restrict processing of your data

Our legal basis for processing your data includes: contract performance, legal compliance, legitimate business interests, and your consent.

13. Third-Party Links and Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites before providing your information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our website following the posting of revised terms means that you accept and agree to the changes.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

Email: privacy@nuvidaskin.com
Support Email: info@nuvidaskin.com
Website: nuvidaskin.com

Last Updated: February 2026